See what Mercervaultcrest can do: 32
See what Mercervaultcrest can do: 32

Report suspected misuse

1. Submitting a report

  • 1.1. If material on the website appears inappropriate, notify us through the contact form.
  • Contact details: [email protected]
  • 1.2. This channel is intended for concerns about abusive conduct or content that conflicts with our rules.
  • 1.3. A detailed and specific account helps us assess the matter. Include factual, accurate information that can be checked.
  • By sending the form, you confirm that you have read and accepted the privacy notice.

2. Conditions for reporting

  • 2.1. A person affected by the abuse, or someone who observed its effects, may make a report.
  • 2.1.1. A reporter must be at least 18 years old.
  • 2.1.2. Submitted details must be honest, accurate and supported by information that can be verified.
  • 2.1.3. Use of this form must comply with the law applicable in your place of residence.
  • 2.2. We are not responsible for allegations that are knowingly false, misleading or submitted in bad faith.

3. Reviewing reports

  • 3.1. We may assess reports at our own discretion.
  • 3.2. Where the information appears credible, we may take the action we consider appropriate.

4. Improper use of the reporting channel

  • 4.1. The service must not be used to harm another person or for an unlawful purpose.
  • 4.1.1. Fabricated, altered or intentionally misleading reports are forbidden.
  • 4.1.2. Do not use the form to threaten, pursue or intimidate another user.
  • 4.1.3. Reports generated by bots, scripts or other automated tools are not allowed.
  • 4.1.4. We may review behaviour designed to interfere with the service’s operation.
  • 4.1.5. Do not provide claims or information that you know to be false.
  • 4.1.6. You must not obstruct or undermine an investigation connected with a report.
  • 4.1.7. This route must not be used to deliver threats.
  • 4.1.8. Conduct connected with a report that breaches the rules may be addressed under applicable law.
  • 4.1.9. Attempts to bypass the requirements of this procedure are prohibited.
  • 4.1.10. We may investigate suspected misuse of the service.

5. Rights in submitted material

  • 5.1. Including material in a report does not assign ownership or other rights in that material.
  • 5.2. Sending a communication does not give you rights over content shown on the website.
  • 5.3. Information supplied will be used only for investigations connected with the matter reported.
  • 5.4. Third parties may not copy or alter reports without permission.

6. Liability exclusions and limits

  • 6.1. You are responsible for all information and material included in your report.
  • 6.2. We accept no responsibility for consequences resulting from communications you send.
  • 6.3. You remain liable for any loss or damage caused by a report.
  • 6.4. We are not liable for harm connected with submitted messages or content.
  • 6.5. We accept no liability for faults, interruptions or technical unavailability affecting the reporting tool.

7. Managing reports

  • 7.1. By using this channel, you allow us to contact you again if further information is required.
  • 7.2. Communications we receive are handled confidentially.
  • 7.3. We recommend keeping a copy of your report or its reference number.

8. Third-party links and information

  • 8.1. The guidance provided contains additional information about making an abuse report.
  • 8.2. A link to an external website or resource does not constitute our approval of its content or services.
  • 8.3. Independently consider the website’s reputation and the reliability of external information before relying on it.

9. Rules for this procedure

  • 9.1. We may review or revise this reporting procedure whenever we consider it necessary.
  • 9.2. The way reports are handled may change without advance notice.
  • 9.3. Making a report indicates your acceptance of these terms.
  • 9.4. A purely verbal agreement is not legally binding.
  • 9.5. If one provision is held invalid, the remaining provisions continue in force.
  • 9.6. If a competent court finds a clause invalid or unenforceable, that clause will be removed from these terms. The remaining terms will continue to apply. After the court’s decision, the surviving provisions will be interpreted as closely as possible to their original purpose and meaning, without depending on the removed clause or clauses.
  • 9.7. You acknowledge that external providers may operate the website and related services. Those providers may assign their rights and duties; you may not assign your own rights or obligations to another party and remain entirely responsible for fulfilling them.