See what Mercervaultcrest can do: 32
See what Mercervaultcrest can do: 32

Privacy and Personal Data Handling Notice

Updated on: 29 April 2026

This notice covers mercervaultcrest.live (described as “we”, “us” or “our”) and explains how we collect, store, use and disclose (“process”) personal data when you use our services (“Services”), including when you:

  • browse mercervaultcrest.live or another site that directs you to this notice
  • get in touch with us or take part in business, promotional or other events organised by us

Want to understand your options? This notice describes your privacy rights and available choices. If you do not accept these practices, please do not use the Services. For assistance or questions, email [email protected].

SUMMARY

The points below offer a quick outline. For the full position, please read the detailed sections or use the contents list.

What personal data do we process? This depends on your relationship with us and how you use the Services. Read Information you provide.

Do we process special-category data? No. We do not process personal data belonging to special categories.

Do we obtain information from third parties? No. The information we use is provided directly by you.

Why do we use personal data? To operate, improve and protect the Services, communicate with you and meet legal obligations. Further detail is in How we use information.

When may information be shared, and with whom? Only for defined purposes and with selected recipient groups. See Data sharing.

How do we protect information? We apply appropriate technical and organisational measures, while recognising that online services cannot be entirely risk-free. See Security measures.

Your rights: Depending on your location, including where the GDPR applies, you may have specific data protection rights. See Your privacy rights.

How can you contact us? Send a request through mercervaultcrest.live/contact or contact us directly. We will respond within the timeframe required by applicable law.

CONTENTS

1. WHAT PERSONAL DATA DO WE COLLECT?

Personal data you choose to provide In brief: we process information that you voluntarily submit. When you open an account, enquire about products, use platform features or contact us, you may provide details including:

  • First name and surname
  • Phone number
  • Email address
  • Account login password
  • Technical details, such as IP address, browser type, language setting, access date and time, error logs, device identifiers and country

Sensitive data: we do not collect or use personal data in special categories. Please keep the information you provide accurate and up to date, and tell us if anything changes. Information collected automatically In brief: some information is recorded automatically when you visit or use the Services. When you access the website or platform, technical data may be gathered without you entering it manually. This helps with security, troubleshooting and service reliability. For example, we may note the device used, pages viewed and length of a session. Like many online services, we use cookies and similar tools to remember preferences and settings and to understand use of the Services. Automatically collected information may include:

  • Log and usage data: technical records relating to website activity, including IP address, pages viewed, features used, times and error messages.
  • Device details: device type, operating system, browser and connection information used to operate and improve the service.
  • Location data: an approximate, and occasionally more precise, location estimated from your IP address or device settings. Browser or device permissions can usually be declined, although some regional or language features may then be unavailable.

2. HOW DO WE USE INFORMATION?

In brief: information enables us to provide, manage and secure the Services, stay in contact with you and meet relevant obligations. Depending on the way we interact with you, we may use it to:

  • Set up and manage user accounts
  • Deliver the features and services you request
  • Respond to enquiries and provide customer assistance
  • Send operational messages, including product and policy updates
  • Gather feedback and explain how the Services operate
  • Deliver marketing in line with your choices, with an unsubscribe facility available at any time
  • Show promotional or advertising content that may be relevant to you
  • Protect the platform and identify fraud, misuse and unauthorised access
  • Review usage patterns to guide service improvements
  • Assess the performance of marketing activity
  • Protect vital interests, including steps designed to reduce possible harm to people

3. WHAT LAWFUL GROUNDS SUPPORT PROCESSING?

In brief: personal data is processed only where we have a valid legal basis, such as consent, a legal obligation, contractual necessity, protection of vital interests or legitimate interests. If you are in the European Union or the United Kingdom, the GDPR or UK GDPR may permit processing on these grounds:

  • Consent - you have given permission for processing and may withdraw it at any time; see the withdrawal information below.
  • Contract - processing is necessary to enter into an agreement with you or perform obligations under that agreement.
  • Legitimate interests - processing serves reasonable business purposes that do not override your rights, including relevant communications or platform security.
  • Legal obligation - processing is necessary to meet a legal requirement or a lawful request from a public authority.
  • Vital interests - processing is needed to protect a person’s life or physical wellbeing.

4. WHEN AND WITH WHOM MAY DATA BE SHARED?

In brief: information is shared only when necessary and with carefully chosen recipients. These can include suppliers that assist with hosting, analytics, customer support or identity checks.

  • Affiliate and referral marketing partners
  • Account registration and authentication services
  • Analytics and service-performance providers

We may also share information as part of a corporate transaction, through Google Analytics, with companies within our group or for advertising activity carried out jointly with partners.

5. LINKS TO THIRD-PARTY WEBSITES

The Services may contain links or adverts leading to websites run by third parties. We do not control those sites and accept no responsibility for their content or privacy practices.

6. COOKIES AND SIMILAR TECHNOLOGIES

Cookies and related technologies can recognise your browser, retain preferences, protect sessions and help us understand traffic. You can manage or disable them through browser settings, although turning off some cookies may affect certain features.

7. HOW LONG DO WE KEEP DATA?

We keep personal data only for the period required to provide the Services, meet regulatory duties or manage potential disputes. Once it is no longer required, we delete it or anonymise it.

8. HOW WE SAFEGUARD INFORMATION

We use security measures commonly applied in the industry, but no system connected to the internet can guarantee absolute protection. Using the Services involves the normal risks associated with online activity.

9. CHILDREN’S INFORMATION

In brief: no. We do not knowingly collect personal data from anyone under 18. If you believe that a child has sent us personal data, please contact us. We will investigate and decide whether deletion is appropriate.

10. YOUR DATA PROTECTION RIGHTS

In brief: your rights depend on your country of residence and may include rights under the GDPR in the European Union. They are intended to give you control over your personal data. You can review, amend or delete information through your account. Where applicable law allows, you may also be entitled to:

  • Ask for a copy of the personal data we hold about you and details of how it is used.
  • Request correction of inaccurate information or deletion of data that is no longer required.
  • Ask us to restrict processing or object to particular uses, including marketing.
  • Receive your data in a structured, commonly used and machine-readable format where legally required.
  • Request not to be subject exclusively to an automated decision, including AI-driven profiling, where there is no human assessment.

To exercise these rights, contact us using the details in the “CONTACT” section. We will reply within the period required by law. If you live in the EEA or the United Kingdom, you may also complain to the data protection authority responsible for your area if you consider our processing unlawful. Withdrawing consent: where consent is the relevant legal basis, you may withdraw it at any time by contacting us. Withdrawal does not affect the lawfulness of processing carried out before it was withdrawn. Marketing preferences: you can stop promotional emails by choosing “Unsubscribe”, replying “STOP/UNSUBSCRIBE” to an SMS or contacting us. Necessary service messages, such as operational notices, may still be sent. Account information You can review or update your account details:

If you request account closure, we will deactivate the account and remove personal data from active systems. We may keep a limited record where necessary to prevent fraud, settle disputes or comply with legal requirements. Cookies and related tools: browsers often accept cookies automatically. You can configure your browser to reject or delete them, but some functions may no longer operate. To opt out of interest-based advertising, visit aboutads.info/choices. For questions about your data protection rights, email [email protected]

11. DO-NOT-TRACK SIGNALS

Some browsers can send a “Do-Not-Track” (DNT) preference, but there is currently no consistent technical standard for responding to these signals. We therefore do not currently respond to DNT settings. If an accepted standard is introduced, we will update this notice.

12. CHANGES TO THIS NOTICE

We may amend this notice when necessary, including where changes to applicable law require an update. When a revised version is published, we will amend the date shown above and the revision will take effect on publication. If the changes are significant, we may display a website notice or contact you directly. We recommend checking this page periodically.

13. HOW TO CONTACT US

For questions, requests or comments, email: [email protected]

14. ACCESS, RECTIFICATION OR DELETION

You may request access to, correction of or deletion of your personal data at any time by visiting mercervaultcrest.live/contact. We will assess the request under the data protection laws that apply.